HUD Desktop Application

HUD comes FREE with each trixbox Pro™ Edition, the all-in-one employee presence and communication management application. Via a single interface, it provides real-time visibility and shares information of all the employees of an organization.

It is your new operator and is integrated with your Outlook. All in all, HUD makes employees more productive, enables effective business communication from their desktop, makes it affordable to create distributed agent-based organizations, helps managers track and train employees and facilitates professional interactions with customers.

HUD enables one-touch control and easy access to the people via private enterprise chat, click to call, click to email, and drag and drop call transfer. . trixbox Pro™ Call Center Edition and HUD work hand-in-hand to deploy a distributed inbound and outbound call center with queue status, on-the-fly recording, call barging, and more.

trixbox Pro™ SE comes standard with HUDlite, and trixbox Pro™ EE and CCE come standard with HUD Pro.

PSTN Fallback

trixbox Pro™ offers VoIP-users a PSTN back-up in case of an Internet service interruption. Virtual PBX products offer no PSTN back-up, so, if your Internet service goes down (there is no 100% guaranteed up-time), your business telephone line goes down with it — which is unacceptable in a dynamic business environment.

PSTN-Fallback is automatic. trixbox Pro™ detects poor (or zero) Internet quality and immediately steps your system into PSTN mode.

Note: trixbox Pro™ runs in PSTN-only mode if desired. No VoIP required!

Web Control Panel

Our award-winning Web interface comes in two flavors:

An admin panel for administrators — manage all aspects of trixbox Pro™ remotely.

A user panel for employees — allowing them to manage their personal configurations (such as listen to voicemail, click to call people back, enable call forwarding, etc.) from anywhere in the world.

Conference Bridges

Conference bridges were once thought to be unaffordable for many companies, but trixbox Pro™ comes pre-configured with conference bridges for free! A trixbox Pro™ conference bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.

Using HUD you can even, at a glance, see who in your company is speaking on a conference bridge!

Auto-Attendant (IVR)

The trixbox Pro™ Auto-Attendant lets callers “Press 1 for Support” or “Press 2 for Sales.” The Auto-Attendant feature is easy to use and powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.

Outlook Integration

Inbound Calling: When your phone rings, the Caller ID will be analyzed against your Outlook contacts. If a match is found you will see the person’s name pop-up!

Call from your inbox: Right-click on a contact or email message to call. Your phone rings and you’re connected!

Voicemail

trixbox Pro™ offers four easy ways to retrieve messages:

Press a single button on your office phone.
Dial in remotely from any outside phone.
Receive attached .wav files in your email.
Listen via your Web control panel.

Powerful Reporting

From the trixbox Pro Web Admin Panel, you can analyze real-time call logs for all extensions using powerful search and filter parameters. trixbox Pro™ also provides real-time billing (available for those who use our VoIP network) so that, at any time, customers can see a snapshot of how much they are spending company-wide on telephone calls.

From the trixbox Pro™ Web User Panel, individual users can look at their call logs — and return calls with the click of a mouse!

ITSec® offers the best of open source communication solutions, trixbox Pro™ by Fonality. trixbox Pro™ is based on Fonality’s IP-PBX solution which is proven to be the best and therefore, deployed to thousands of business sites across the globe.

trixbox Pro™ is the only hybrid-hosted telephony solution on the market. With a professional service and support organization standing behind it, around-the-clock proactive monitoring, Anywhere Management™, automatic software updates, complete phone mobility, and regular configuration backups, trixbox Pro™ is set to change the face of Open Source telephony forever.

Key Features:

HUD
PSTN Fallback
Web-based Control Panel
Conference Bridges
Auto-attendant (IVR)
Outlook integration
Voicemail-to-email
Powerful reporting
CRM integration
Call center capabilities
And a lot more…

Why Buy a trixbox Pro™ Phone System?

Saves You Money:

Buying trixbox Pro™ phone system saves you around 40-80% of your money as compared to traditional systems, it will also save you money on installation, maintenance, intra-office calling, conference calls, business expansion, and more.

Makes You Sound professional:

You don’t need to be a large enterprise to sound professional. trixbox Pro™ includes enterprise-class features such from auto-attendants and voicemail-to-email, all the way up to full call center functionality.

Improves Employee Productivity:

trixbox Pro™ helps your employees improve productivity with built-in mobility features, instant telecommuting, Outlook and CRM integration, drag and drop calling, instant messaging, and more.

24×7 Technical Support Team:

We are authorised resellers of trixbox Pro™.Our technical support team helps thousands of customers every year resolve their installation, configuration, networking, and other troubleshooting problems. We are available 24×7 to support trixbox Pro™ customers on an hourly basis or for a low monthly subscription.

About trixbox Pro™ Editions

trixbox Pro™ Standard Edition

trixbox Pro™ SE is our hybrid-hosted telephony solution based on Asterisk® and improved for reliability and scalability (up to 500 users per site, depending on the hardware used). Besides the usual fare of Asterisk features, trixbox Pro™ SE inclues:
an easy user interface, web-based voicemail, powerful exportable reporting, click-to-call, integrated HUDlite, mouse-driven operator panel, Outlook integration, real-time resource graphs, system alerts, auto-card configuring, seamless VoIP trunking, simplified co-branding, and more.

trixbox Pro™ Enterprise Edition

trixbox Pro™ Enterprise EdItion contains all of the features of Standard Edition, plus conference bridges, multiple auto-attendants, paging, intercom (group + individual), group permissions, full reseller re-branding capabilities, and more.
trixbox Pro™ EE also comes standard with HUD Pro, which adds presence management, drag and drop call control, private enterprise chat, interactive desktop alerts, and more.

trixbox Pro Call Center Edition

trixbox Pro™ Call Center Edition, our flagship product, provides advanced call center capabilities at a price that even small businesses can afford. Designed for companies with 2-50 customer service or sales agents, trixbox Pro™ Call Center

Edition adds robust ACD capabilities with unlimited queues and skills-based routing, call recording, call barging, monitoring, detailed graphical reporting and more.