Enquiry Management System (EMS) is a web based computer application that will help you streamline the entire regime of enquiry handling. Enquiries from all channels (direct, website, field sales, coupons and partners) come into a single database giving you “one view” of a prospect / customer, consolidating enquiries under a single account that may have been accumulated over the years.
Correspondence, such as letters and emails are generated automatically and stored within the customer file for history, audit and quick access. Various rules can be setup to streamline tasks and dispatch management.
EMS provides ready to use campaign management tools that will allow a marketer to setup pilot campaigns for various distribution channels. Built in reports provide real time data empowering the users to make quick decisions and adjust the position accordingly.
Key Features:
- Prospect/Customer centric view
- Personal detail management de-dupe facility
- Address management and history with address lookup
- Contact management and history
- Email and snail mail facility
- Single click letter generation for all prospects, all campaign and all products.
- Easy and effective follow up with automated and semi-automated routines
- Microsoft word based templates
- Microsoft word based letters
- Bulk printing to a printer or to an external file
- Campaign management, measurement and effectiveness monitoring
- Media, affinity (partner) management
- Best tool for measuring effectiveness of a campaign
- Multi product
- Applicable to all business
Technical features:
- Intuitive user friendly interface
- No software to install
- No hardware to maintain other than your own PC
- Multi user with various role
If you need more information, please contact us on +44 12345 223 72 or drop us an email to sales@eitsec.co.uk
